Terms of use

1Agreeing to these terms

These terms are an agreement between you and Anvil Digital Labs, based in India (“we”, “us”). They cover the Lisnora FM app and the website lisnorafm.com (together, “Lisnora FM”).

By signing in, listening as a guest or otherwise using Lisnora FM, you agree to these terms. Our Privacy policy explains how we handle your data. If you don’t agree, please don’t use Lisnora FM.

Purchases also follow the terms of Google Play or the App Store, depending on where you got the app.

2Who can use Lisnora FM

You must be at least 13 years old, or 16 if the law where you live requires that. Lisnora FM is not made for children under 13.

If you are under 18 (or the age of adulthood where you live), please read these terms with a parent or guardian, and only buy coins or VIP with their permission.

You can’t use Lisnora FM where the law doesn’t allow you to, or if we have closed an account of yours before for breaking these terms.

3Your account

• Signing in. There are no passwords: you sign in with Google or Apple. Or you can listen as a guest.
• Guests. Guest progress lives on that phone only. Link Google or Apple to keep it safe and move it into an account. This matters most if you buy coins as a guest: if the phone is lost or the app is removed before you link an account, we may not be able to recover them.
• Devices. One account can be signed in on up to 3 devices, and can play on 1 device at a time. If you start listening somewhere else, tap “Play here instead” to move playback there.
• Keep it safe. Anyone who can open your Google or Apple account can use your Lisnora FM account, so keep those secure. Tell us at support@lisnorafm.com if you think someone else is using it.
• It’s yours. Your account is personal. Please don’t sell, rent or give it to someone else.

4How free listening works

The first 10 episodes of every story are free. After that, you can unlock each episode in one of these ways:

• Coins: 10 coins unlock 1 episode (see section 5).
• Watch 3 short ads to unlock the next episode of a story, and only that one. This is offered only right after you finish at least 90% of the episode before it, and you can use it at most 2 times a day.
• VIP: 1 free episode a day, on days you listen for 15 minutes or more (see section 6). VIP members see no ads, so beyond that one they use coins or the Binge Pass.

Free unlocking is meant to be earned by real listening. Nothing unlocks just by waiting: an episode never unlocks because time has passed. Episodes you unlock stay unlocked on your account.

Free coins

• Listening streak: a day counts only when you listen for 15 minutes or more that day. Over a 7-day streak you get 1, 1, 2, 2, 3, 3 and 5 coins (17 coins a week). Missing a day restarts the streak.
• Invites: when a friend you invite finishes 3 episodes, you and your friend each get 30 free coins. Up to 3 invites a month earn this reward.
• Monthly cap: you can get at most 100 free coins a month from all free sources together (your listening streak and invites). If you have VIP, the extra streak coins VIP doubles are not counted toward this cap.
• Ads never give coins. Watching ads can only unlock the next episode, as described above.

Free coins are spent before purchased coins and expire after 90 days with no activity on your account (see section 5).

Ads in the free tier

New listeners get an ad-free start for their first 10 episodes or 3 days. After that, the free tier shows rewarded videos (only when you choose to watch one), banners on the Home and Now Playing screens, and a full-screen ad between episodes at most once every 3 episodes. VIP members see no ads.

5Coins

Coins are a virtual item you use inside Lisnora FM to unlock episodes and extras. They are a limited licence to use part of the app, not money: they have no cash value, can’t be exchanged for money or anything outside the app, and can’t be transferred, sold or gifted to another account.

Coin packs

That is about $0.11 to $0.17 per episode, depending on the pack. Prices are in US dollars; your store shows the price in your local currency, with any tax, before you pay.

How coins work

• Purchased coins never expire. Purchased coins are all the coins a pack you buy gives you: the pack’s coins, the pack’s bonus (for example, the 20 in “100 + 20 bonus”) and the first-purchase double bonus.
• Free coins come from your listening streak and invites (see section 4), at most 100 a month. Ads never give coins. Free coins expire if your account has no activity for 90 days.
• Free coins are spent first, before purchased coins.
• First purchase: the bonus on your first-ever coin purchase is doubled (for example, the 120-coin pack then gives 100 + 40 bonus). This happens once per account, on your first purchase only. The doubled bonus counts as purchased coins, so it never expires. The 60-coin pack has no bonus, so if it is your first purchase there is nothing to double.
• Binge Pass: 150 coins lets you play every episode for 24 hours.
• Deleting your account: coins are lost when your account is deleted.

6VIP subscription

VIP is an auto-renewing subscription sold through Google Play and the App Store. There are two plans:

US prices. Local prices are shown in the store before you buy.

What VIP includes

• No ads anywhere in the app.
• 1 free episode a day from any story, but only on days you listen for 15 minutes or more. It resets at midnight your local time, and an unused day doesn’t carry over to the next one.
• Offline downloads, to listen inside the app without an internet connection.
• Double listening-streak coins.

What VIP does not include

VIP does not unlock every episode. Beyond your 1 free episode a day, you unlock episodes with coins or the Binge Pass (every episode for 24 hours for 150 coins). VIP members see no ads, so the “watch 3 short ads” unlock is not offered to them.

7Purchases and refunds

• Through the store. Coin packs and VIP are sold through Google Play or the App Store and paid for with your store account. The store’s terms and payment rules apply, and we never see your card details.
• Refunds are handled by the store under its own refund policy; we can’t issue store refunds ourselves. To ask for one, use Google Play’s refund page or reportaproblem.apple.com for the App Store.
• Something missing? If coins or VIP you paid for didn’t arrive, write to us at support@lisnorafm.com with the order ID from your store receipt and we will sort it out.
• Reversed payments. If a purchase is refunded, charged back or turns out to be fraudulent, we remove the coins or VIP it gave. If you already spent those coins, your balance can go below zero. Episodes you unlocked stay unlocked, but while your balance is below zero, coin and ad unlocks are paused until it is back above zero.

Nothing here limits any refund or other rights you have under consumer law where you live.

8Rewards, ads and fair play

Rewards keep Lisnora FM open to everyone, so they need to stay fair. Free unlocks and free coins are earned by real listening: the app counts the minutes you listen and how much of each episode you finish. A rewarded ad unlocks the next episode only once all 3 ads have finished, and sometimes no ad is available; if so, please try again later.

These are not allowed:

• Bots, scripts, emulators, click farms or anything else that fakes real listening or ad views.
• Extra accounts or devices used to collect more free episodes, coins or invite rewards. Invite rewards are for inviting real new listeners.
• Modifying, hacking, decompiling or tampering with the app, or getting around its locks, ads, device limits or security.
• Faking purchases, listening time or streaks, or exploiting bugs. If you find a bug, please tell us instead.

If we reasonably believe rewards were gained in these ways, we may withhold or remove them (including coins and unlocks that came from them), limit rewards on the account, or suspend or close it. Our checks are automatic; if you think we got it wrong, write to us and a person will review it.

9The stories and your licence

The stories, audio, music, cover art, text and the app itself belong to Anvil Digital Labs or the people we license them from, and are protected by copyright and other laws. The stories are performed with synthetic (computer-generated) voices made by Lisnora FM.

We give you a personal, non-exclusive, non-transferable licence to listen to the stories you have access to, inside the Lisnora FM app, for your own non-commercial use. This licence ends if your account is closed.

You may not:

• record, rip, copy, re-upload, broadcast, sell or share episodes or any part of them, in any form;
• play them in public or use them for a business;
• use them to train or test artificial intelligence or other software;
• remove or get around the protections that keep downloads inside the app.

Sharing a link to a story from the app is welcome. Downloaded episodes play only inside Lisnora FM.

10Comments and conduct

Comments are for talking about the stories with other listeners. Please keep them respectful. Don’t post anything that:

• is illegal, hateful, harassing or threatening;
• is sexually explicit, or is any kind of sexual content involving minors;
• shares personal information, yours or anyone else’s;
• is spam, advertising, or links to other apps or sites;
• pretends to be someone else, or copies someone else’s work.

And please go easy on spoilers.

We have zero tolerance for objectionable content and abusive users. Comments are filtered automatically. In the app you can report any comment and block any user, and we review every report. We remove comments that break these rules, may block repeat offenders from commenting, and close the accounts of people who post objectionable content or abuse other listeners.

Your comments stay yours. By posting one, you allow us to store it and show it in Lisnora FM, and you can delete it any time. We may also hide comments, or limit accounts that keep breaking these rules.

Use Lisnora FM lawfully, and don’t try to break, overload or harm it, or other listeners’ use of it.

11Changes to stories and the app

• While a story is running it usually gets a new episode every day, but release times and schedules can change.
• We may add, change, pause or remove stories, episodes and features, for example for rights, legal or quality reasons. Episodes you have unlocked stay unlocked on your account for as long as the story is available in the app.
• We work to keep Lisnora FM running smoothly, but it may sometimes be unavailable for maintenance, updates or problems outside our control. You may need to update the app to keep using it.

12Ending your account

By you, at any time

You can stop using Lisnora FM whenever you like, and delete your account in the app (Profile → Delete account) or at lisnorafm.com/delete-account. There is a 7-day grace period, and signing in during it cancels the deletion. When your account is deleted, your coins, unlocked episodes and downloads are lost.

By us

We may suspend or close an account, or limit what it can do, if it seriously or repeatedly breaks these terms, if it is used for fraud, or if the law requires us to. Where it is reasonable, we will tell you why and give you a chance to respond. If you think we made a mistake, write to us.

If we close your account, your coins and unlocked episodes end with it. VIP keeps renewing in Google Play or the App Store until you cancel it there, so please cancel it. If we closed your account by mistake, we will restore it.

If Lisnora FM closes

If we ever shut Lisnora FM down, we will give you at least 30 days’ notice in the app and on this website. From that notice, we stop selling coins and VIP, and we do everything the stores allow to stop VIP from renewing.

For paid VIP time that runs past the closing date: on Google Play, we will refund it pro-rata (this is the one case where we refund through the store ourselves). On the App Store, only Apple can give refunds, so we will tell you exactly how to ask Apple for one at reportaproblem.apple.com. Unused coins are not refunded, so please use them during the notice period.

13Disclaimers and liability

We work hard to make Lisnora FM good and reliable, but we provide it “as is” and “as available”. As far as the law allows, we don’t promise that it will always be available or free of errors, or that any particular story will stay in the app.

As far as the law allows, we are not responsible for losses that were not reasonably foreseeable, or for indirect losses such as lost profits or lost data. Our total responsibility to you for any claim about Lisnora FM is limited to the amount you paid for Lisnora FM in the 12 months before the claim.

Nothing in these terms limits rights you have under the law where you live, or our responsibility for anything the law doesn’t allow us to limit, such as fraud, or death or personal injury caused by negligence.

14Governing law and disputes

These terms are governed by the laws of India. If something goes wrong, please write to us first at support@lisnorafm.com; most problems can be sorted out quickly. If we can’t resolve it together, the courts of India will deal with it.

If you are a consumer living outside India, you keep the protection of the consumer laws of the place where you live, and you may also bring a claim in your local courts where those laws allow it.

15App Store and Google Play

If you got the app from the App Store

• These terms are between you and Anvil Digital Labs, not Apple. Apple is not responsible for the app or its content.
• Your licence to use the app on Apple devices covers devices you own or control, as allowed by the Usage Rules in Apple’s Media Services Terms and Conditions, except that other accounts linked to yours through Family Sharing or volume purchasing may also use it.
• We, not Apple, are responsible for maintaining and supporting the app. Apple has no duty to provide support for it.
• If the app fails to meet a warranty that applies to it, you can tell Apple, and Apple will refund the price you paid for the app (the app itself is free to download). As far as the law allows, Apple has no other warranty duty for the app, and any other claims, losses, liabilities, damages, costs or expenses caused by that failure are our responsibility, not Apple’s.
• We, not Apple, are responsible for handling any claims about the app or your use of it, including product liability claims, claims that it doesn’t meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
• If anyone claims that the app, or your having or using it, infringes their intellectual property rights, we, not Apple, are responsible for investigating, defending, settling and resolving that claim.
• When you use the app, you must also follow any third-party terms that apply to you, such as your mobile data or network provider’s terms.
• You confirm that you are not in a country under a US government embargo or named by the US government as supporting terrorism, and that you are not on any US government list of prohibited or restricted parties.
• Questions, complaints or claims about the app go to us, Anvil Digital Labs, at support@lisnorafm.com (see section 17).
• Apple and its subsidiaries are third-party beneficiaries of these terms, and once you accept them, Apple may enforce them against you.

If you got the app from Google Play

Google Play’s Terms of Service also apply to your purchases, and Google is not responsible for the app or its content.

16Changes to these terms

We may update these terms when the app, our prices or the law change. The date at the top always shows the latest version. If a change is important, we will tell you in the app before it takes effect. If you don’t agree with it, you can stop using Lisnora FM and delete your account; if you keep using Lisnora FM after the change takes effect, the new terms apply. A change never affects a VIP period you have already paid for.

The small print

• If any part of these terms can’t be enforced, the rest still applies.
• If we don’t enforce a part of these terms straight away, we haven’t given up the right to do so later.
• You can’t transfer these terms to someone else. We may transfer them to a new owner of Lisnora FM, who must respect your rights under them.

17Contact us

Questions, complaints or claims about Lisnora FM or these terms: write to us at support@lisnorafm.com. We are Anvil Digital Labs, India. A real person answers, usually within 2 business days.