Lisnora FM

Account

Delete your Lisnora FM account

You can delete your account in the app, or ask us to do it from this page without opening the app. Either way, you have 7 days to change your mind.

Have VIP? Cancel it in the store first. Deleting your account does not cancel a Google Play or App Store subscription, so billing would carry on. Cancel in Google Play → Payments & subscriptions, or in your App Store subscriptions.

Two ways to delete

  1. 1

    In the app (fastest)

    Open Lisnora FM and go to Profile → Delete account, then confirm. Your account is scheduled for deletion straight away, with a 7-day grace period.

  2. 2

    With the form on this page

    Send us the email you sign in with. The Lisnora FM team writes to that address to check the request really came from you, and schedules the deletion once you reply to confirm.

Listening as a guest? A guest account has no email, so this form can’t find it. Delete it in the app (Profile → Delete account) before you remove the app. If you’ve already removed the app, write to support@lisnorafm.com and we’ll help if we can find the account.

Ask us to delete your account

The email of the Google or Apple account you use in the app. If you chose Apple’s “Hide My Email”, enter that private relay address.

  1. 1

    Your request comes to the Lisnora FM team. If an account uses this email, we write to you from support@lisnorafm.com, usually within 2 business days, to check it’s really you. Reply to that email (keep the request code in it) to confirm. Nothing is deleted before you confirm.

  2. 2

    Once you confirm, your account is scheduled for deletion. Signing in to the app within 7 days cancels it.

  3. 3

    When the 7 days end, your account is deleted and its data is erased within the next 7 days, except what is listed under “What we keep”.

What gets deleted

  • Your account and sign-in details: your name, email and profile photo from Google or Apple.
  • Your listening activity: plays, progress, unlocked episodes, downloads and your library.
  • Your coins (purchased and free), listening streak and rewards. Coins are not refunded.
  • Your devices and the device details linked to your account: install IDs, push token, IP address, advertising ID and ad events.

What we keep, and for how long

  • Purchase records (order number, product, date and store receipt) for up to 8 years, for tax and accounting. Your name and email are removed from them.
  • Support emails you sent us, for up to 2 years.
  • Encrypted backups roll off within 60 days.
  • Nothing else on our side.

Ad partners (Unity LevelPlay and the networks it uses) keep their own ad data under their own policies. To stop it, reset or delete your advertising ID in your phone’s settings (see our privacy policy, section 4).

The timeline

  1. Day 0Deletion requested (in the app, or confirmed by email)
  2. Days 1–7Grace period. Sign in to cancel.
  3. Days 8–14Account deleted and data erased (by day 14 at the latest)
  4. Within 60 daysGone from encrypted backups too

Questions about your data? Write to support@lisnorafm.com or read our privacy policy.