Support
How can we help?
Most things are sorted in a minute with the three cards below. For anything else, write to us and a real person answers.
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Coins or VIP missing after a purchase
Make sure you’re signed in to the same Lisnora FM account (the same Google or Apple sign-in) you used when you bought. For VIP, tap Restore purchases on the VIP screen. If coins haven’t arrived after a few minutes, send us your order number below. Purchases go through Google Play or the App Store, so we never see your card details.
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Refunds and cancelling VIP
Billing is handled by the store you bought from. Cancel VIP in Google Play → Payments & subscriptions or in your App Store subscriptions. You keep VIP until the end of the period you paid for. Refunds follow the store’s refund policy.
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An episode won’t play
One account plays on one device at a time, and can be signed in on up to 3. If the episode is playing elsewhere, tap Play here instead. Still stuck? Tell us the story and episode number below.